FAQ

SHIPPING & DELIVERY

How much does shipping cost?

Standard tracked shipping is free worldwide.

Where are orders dispatched from?

Briury orders are prepared and dispatched from the United Kingdom.

How long does delivery take?

Orders are normally processed within 1–3 business days.

Estimated delivery times after dispatch:

• United Kingdom: 2–5 business days
• Europe: 4–8 business days
• United States and Canada: 5–10 business days
• Rest of the world: 7–14 business days

Delivery times are estimates and can be affected by customs, remote destinations, public holidays or carrier delays.

Will I receive tracking information?

Yes. When your order is dispatched, available tracking details will be sent to the email address used at checkout.

Are customs duties and taxes included?

Unless checkout clearly states otherwise, international duties, import taxes and local carrier fees are not included. These charges are determined by the destination country and are the customer’s responsibility.

ORDERS

Can I change or cancel my order?

Contact support@briury.com as soon as possible. We will try to help before the order is dispatched, but changes or cancellations cannot be guaranteed after fulfilment has started.

What if I entered the wrong address?

Email us immediately with your order number and the correct address. We cannot guarantee an address change after dispatch.

How do I use WELCOME10?

Enter WELCOME10 at checkout to receive 10% off your first eligible order. The code cannot normally be combined with another promotion.

PRODUCTS & MATERIALS

Are all Briury products made from genuine leather?

No. Our collection includes both genuine leather and vegan leather. The exact material is stated on each product page.

How do I choose the right size?

Check the Size Guide linked from the product page and compare its measurements with an item you already own. Contact us if you need help before ordering.

How should I care for my item?

Keep your item dry and away from direct heat and prolonged sunlight. Only use cleaning or conditioning products suitable for the material stated on the product page. Visit our Leather Care Guide for more information.

RETURNS

Can I return an item?

You may request a return within 30 days of receiving your order.

Returned products must be unused, unworn and in their original condition with all tags, packaging and accessories.

How do I request a return?

Email support@briury.com with your order number and the item you want to return. Wait for approval and return instructions before sending the product.

Who pays for return shipping?

The customer is responsible for return postage unless the product is faulty, damaged or incorrect.

When will I receive my refund?

Approved refunds are returned to the original payment method. We aim to process refunds promptly after receiving and inspecting the returned product. Your bank may require additional time to display the credit.