Returns & Refunds

30-DAY RETURN WINDOW

You may request a return within 30 days of receiving your order.

To start a return, email support@briury.com with:

• Your order number
• The item you want to return
• The reason for the return
• Photographs if the item is damaged, faulty or incorrect

Please wait for approval and return instructions before sending your item.

RETURN CONDITIONS

To qualify for a return, the product must be:

• Unworn and unused
• In its original condition
• Returned with all original tags
• Returned with its packaging and accessories
• Free from damage, stains, odours or signs of use

Shoes should only be tried on indoors on a clean and soft surface.

Approved items must be sent back within 14 days of receiving the return instructions.

RETURN SHIPPING

Return postage is paid by the customer unless the item received was faulty, damaged or incorrect.

We strongly recommend using a tracked delivery service and keeping your proof of postage. Briury cannot be responsible for a return parcel that is lost before it reaches us.

DAMAGED, FAULTY OR INCORRECT ITEMS

Inspect your order after delivery.

If you receive an item that is damaged, faulty or different from what you ordered, contact support@briury.com as soon as possible.

Include your order number and clear photographs of the item, packaging and shipping label. We will review the issue and provide an appropriate solution.

REFUNDS

Returned products are inspected after arrival.

When a refund is approved, it will be issued to the original payment method. We aim to process approved refunds promptly and, where applicable, no later than 14 days after receiving the goods or acceptable evidence that they were returned.

Your bank or payment provider may need additional time to display the refund.

NON-RETURNABLE ITEMS

The following items cannot normally be returned unless they are faulty:

• Personalised or custom-made products
• Gift cards
• Hygiene-sensitive items with a broken seal
• Items marked as final sale where permitted by law
• Products damaged through misuse or improper care

EXCHANGES

The quickest way to obtain a different size or style is to return the original product and place a new order after your return has been approved.

ORDER CANCELLATIONS

Contact us immediately if you want to cancel an order.

We will try to assist before dispatch, but cancellation cannot be guaranteed once fulfilment has started.

CONSUMER RIGHTS

This policy does not remove any mandatory rights you may have for products that are faulty, damaged or not as described.

CONTACT

For return assistance, email support@briury.com.